This is to acknowledge International Logistics Solutions, (“ILS–DHL”) an Authorized DHL Reseller has been approved by “Customer” as one of its service providers for International small parcel and express delivery service needs for shipments weighing less than 500 lbs. (Per Unit). ILS - DHL will provide Customer with a customized pricing and customer care service program that takes into account the specific needs of the Customer to include the following Services:
- Preferred pricing for shipping volume.
- Customized, clear and accurate billing solutions.
- Customized shipment tendering options including automated shipment tendering and scheduling of pickups.
- Enhanced customer service provided by a specialized ILS- DHL team member. Personalized, first name customer care.
- All our pricing is based on express shipping including door to door services, customs clearance and the superior international tracking system.
- Although this is an Express Service, it is not a “Guaranteed” Express Service, hence, customer is liable for payment of total charges, even in case of any delays in delivery
ILS- DHL provides services available to Customer. Customer agrees to tender their International Express Shipments where it is beneficial in accordance with the applicable DHL terms and conditions, including; but not limited to shipping hazardous materials. Customer agrees to the payment terms and conditions of International Logistics Solutions. ILS - DHL agrees to provide Customer with the Preferred Pricing for Express International Shipments in accordance to the Commitment Term below, and for as long as Customer continues to meet their shipping expectations. ILS – DHL pricing is volume-based and therefore flexible.
ILS - DHL and Customer agree the term of this Agreement commences on, and shall remain in effect until either party terminates this agreement. The agreement is subject to the provisions of the Customer Satisfaction Guarantee below.
Customer Satisfaction Guarantee
ILS - DHL is committed to customer satisfaction. Customer may notify ILS –DHL at the address set forth below for service- related concerns and allow ILS - DHL 10 business days to correct the concern to the Customer’s reasonable satisfaction. If ILS - DHL cannot correct the concern to Customer’s reasonable satisfaction within 10 business days, ILS - DHL and Customer shall release each other from all future obligations under this Agreement. However, in order to be released from all of its obligations under this Agreement, past or present, Customer’s account with ILS - DHL must be paid in full, or otherwise in good standing.
ILS - DHL reserves the right to terminate this Agreement at any time, or change the terms of this Agreement as needed with at least 30 days written notice of such termination or change(s) to the Customer.
By clicking to agree, Customer acknowledges that this Agreement is between Customer and the ILS - DHL.
Customer also acknowledges that in the event information is misrepresented in this Agreement the Customer may lose the incentives described.
Disputes/Claims for Lost or Damaged Items
As per DHL Policy, all claims for damaged/lost packages must be filed within 30 days from the date of pickup in order to be valid. Claims/Disputes will not be accepted if submitted after 30 days from pickup date. If a claim or dispute needs to be filed, please contact our Customer Care department immediately at [email protected]
to obtain the correct forms and begin the claim/dispute process. I understand the DHL Policy for Claims/Disputes and will abide by the 30 day timeline in the event I need to file one.